SIZE EXCHANGES & STORE CREDIT — Request within 5 calendar days of delivery. A size exchange is available only if the requested size of this item is in stock. Store credit is available if your size is unavailable or you change your mind. Pieces must be unworn, unwashed and unaltered, with original tags and packaging.
For voluntary returns, the customer pays return shipping and shipping of a replacement size. Store credit is issued after receipt and inspection; it is valid for 12 months unless the law requires longer validity.
DAMAGED OR INCORRECT ITEMS — Contact contact@lakras.co within the first 72 hours of delivery with your order number and photos. LAKRAS covers necessary shipping for confirmed defects, arrival damage or our errors. This requested notification period does not limit statutory rights, including defects discovered later.
MISSING PACKAGES — Contact us. We review each case with the tracking information and carrier investigation. Statutory rights and more favorable terms promised at purchase remain applicable.
Read the full returns policy