Shop policy

SHIPPING

We offer free standard shipping on all U.S. orders over $200.

Ready-to-ship items are typically processed within 2–5 business days. Made-to-order items may require additional production time, as indicated on the product page.

Orders generally ship within 2–7 business days. Once your package is on its way, you will receive a shipping confirmation email with tracking information.

We offer worldwide shipping to many locations. Shipping rates are calculated at checkout based on destination.

Please note that delivery times are estimates and may vary depending on destination, carrier operations, customs processing, weather conditions, and other factors beyond our control.

INTERNATIONAL SHIPPING

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the product price or shipping cost and must be paid by the customer upon arrival if applicable.

Returns & Exchanges

Please shop thoughtfully: check the measurements, materials and product details before ordering. Need help choosing? Email contact@lakras.co.

Size Exchanges & Store Credit

For pieces that are not One of a Kind, contact us within 5 calendar days of delivery:

• Size exchange: another size of the same item, only if available.
• Store credit: if the requested size is unavailable or you change your mind.

The piece must be unworn, unused, unwashed and unaltered, with original tags and packaging. Contact us before sending your return.

The customer pays return shipping and, for a size exchange, shipping of the new size. Store credit is issued after receipt and inspection, for the amount paid for the piece, excluding original shipping unless required by law. It is valid for 12 months unless the law requires longer validity. No voluntary cash refunds are offered.

One Of A Kind

Final sale for changes of mind or size: no voluntary exchanges or store credit. Remedies for defects and other statutory rights still apply.

Damaged, Defective Or Incorrect Items

Please notify contact@lakras.co within the first 72 hours of delivery, with your order number, a description and clear photos to help us assess the problem. LAKRAS covers necessary shipping for confirmed defects, arrival damage or our errors, and provides the appropriate repair, replacement or refund.

This notification request does not limit statutory rights or claims for defects discovered later. This also applies to One of a Kind pieces.

Missing Packages

Contact us. We review each case using the tracking information and carrier investigation to determine an appropriate solution.

Your Rights

This policy does not limit statutory rights, including remedies for defects and non-delivery. Any more favorable terms promised when your order was placed remain applicable.