Shipping policy

We offer free standard shipping on all U.S. orders of $145 or more.

Ready-to-ship items are typically processed within 2–5 business days. Made-to-order items may require additional production time, as indicated on the product page.

Orders generally ship within 2–7 business days. Once your package is on its way, you will receive a shipping confirmation email with tracking information.

We offer worldwide shipping to many locations. Shipping rates are calculated at checkout based on destination.

Please note that delivery times are estimates and may vary depending on destination, carrier operations, customs processing, weather conditions, and other factors beyond our control.

INTERNATIONAL SHIPPING

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the product price or shipping cost and must be paid by the customer upon arrival if applicable.

Returns & Exchanges

Please shop thoughtfully: check the measurements, materials and product details before ordering. Need help choosing? Email contact@lakras.co.

Size Exchanges & Store Credit

For pieces that are not One of a Kind, contact us within 5 calendar days of delivery:

• Size exchange: another size of the same item, only if available.

• Store credit: if the requested size is unavailable or you change your mind.

The piece must be unworn, unused, unwashed and unaltered, with original tags and packaging. Contact us before sending your return.

The customer pays return shipping and, for a size exchange, shipping of the new size. Store credit is issued after receipt and inspection, for the amount paid for the piece, excluding original shipping unless required by law. It is valid for 12 months unless the law requires longer validity. No voluntary cash refunds are offered.

One Of A Kind

Final sale for changes of mind or size: no voluntary exchanges or store credit. Remedies for defects and other statutory rights still apply.

Due to the unique nature of One of a Kind pieces, we do not accept cancellations or price adjustments for these items.

Damaged, Defective Or Incorrect Items

Please notify contact@lakras.co within the first 72 hours of delivery, with your order number, a description and clear photos to help us assess the problem. LAKRAS covers necessary shipping for confirmed defects, arrival damage or our errors, and provides the appropriate repair, replacement or refund.

This notification request does not limit statutory rights or claims for defects discovered later. This also applies to One of a Kind pieces.

HANDMADE VARIATIONS

Many Lakras products are handmade or produced using recycled and reclaimed materials. Slight variations in color, texture, measurements, hardware, finishing, and overall appearance are part of the unique character of each piece and are not considered defects.

LOST, STOLEN, OR DELAYED SHIPMENTS

Once an order has been shipped and handed over to the carrier, Lakras cannot guarantee delivery timelines and is not responsible for delays, losses, theft, or carrier-related issues beyond our control.

If a package is marked as delivered but cannot be located, or if it is lost during transit, customers must contact the shipping carrier directly to initiate a claim.

Lakras is happy to provide carrier information and assist where possible, but we cannot guarantee replacements or refunds for packages lost or stolen after shipment.

For voluntary returns, original shipping charges and return shipping costs are non-refundable unless required by law. LAKRAS covers necessary shipping for confirmed defects, arrival damage or our errors.

CONTACT

If you have any questions before placing an order, we encourage you to reach out. We are a small independent brand and value open communication, transparency, and thoughtful purchasing.

📧 contact@lakras.co

Your Rights

This policy does not limit statutory rights. Any more favorable terms promised when your order was placed remain applicable.